Returns

Please check product specifications and suitability before ordering. If you are unsure, contact us for advice.

Change-of-mind returns

For eligible online consumer purchases in the UK or European Union, notify us within 14 days after the day you receive the goods, then send them back within a further 14 days. No reason is required. We do not offer an extended change-of-mind return period.

You pay the return postage for change-of-mind returns. Please use the form below or contact us with your order details for return instructions. You may also cancel by any other clear statement.

Package returns securely, including supplied parts and accessories. We inspect returned goods and may deduct any actual loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. This can include damage or modification. We do not charge a restocking fee for statutory cancellations.

Custom and cut-to-length goods

Goods made to your specifications or personalised, including goods cut to a length you specify, cannot be returned simply because you change your mind. Your rights for faulty or misdescribed goods still apply.

Refunds

For statutory cancellations, refunds include the goods and the least expensive standard outbound delivery charge for the cancelled order; premium delivery supplements are not refunded. Otherwise, outbound postage is not refunded for a change-of-mind return.

Refunds use the original payment method unless agreed otherwise. We refund without undue delay and within 14 days of cancellation, subject to the legal right to withhold a refund. We normally refund after receiving the goods, subject to any earlier refund required by law.

Faulty or incorrect goods

Please contact us with your order details and a description of the problem so we can arrange the appropriate remedy and reasonable return costs.

These terms take precedence over conflicting returns provisions elsewhere in our terms. Your statutory rights are not restricted.